Course List

Welcome Atlassian admins and users! Our Jira, Jira Service Desk, and Confluence courses are self-paced and include video lessons, homework, and a quiz to test and reinforce understanding.  There’s even a course certificate for your portfolio or resume!

Take an individual course below or buy multiple courses together and get one free!  Read more

Admin Courses

Advanced topics for Jira administrators

Jira Workflows for Business Teams

I recently removed 28 unused workflows from a Jira application!  How do you end up with that many workflows people aren’t even using?  It happens when workflows are too complex, too customized, and don’t accurately reflect a team’s real-life process. In this course, you’ll learn how to build smart workflows that your business teams will actually use! You’ll learn:
  • how business workflows are different from software workflows,
  • best practices like good naming, appropriate use of transition behaviors, and the importance of roles and groups,
  • to build a workflow using a phased approach,
  • to avoid common workflow design mistakes,
  • how using add-ons extends workflow functionality,
  • and the “must know” concepts that apply to any type of workflow.
This course is for Jira administrators, but even if you’re not an admin, you can take this information back to your admin team.  Well designed workflows should compliment a team’s process, NOT dictate it! Duration:  35 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume. Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!  

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $39.99

Jira Custom Fields & Field Clean Up

How many custom fields do you have?  For most of us the answer is:  too many!  With research and diligence, you can clean up your duplicate and unused custom fields and get your count down to a manageable number.

In this course, you’ll learn how custom fields work, how to determine when a new custom field is warranted, and how to clean up custom fields added by application admins and add-ons.

You’ll learn:

  • the attributes of a custom field,
  • how to handle custom field requests,
  • the 7 pieces of information to collect for each new field request,
  • the differences between commonly confused field types,
  • how to audit your custom field list,
  • how to research add-on and admin created fields,
  • and how to remove fields.

This course is for Jira administrators, but even if you’re not an admin, you can take this information back to your admin team.

Duration:  21 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $39.99

Jira Admin Mistakes

Did you hear about the company with 132 Jira Administrators?  How about the company plagued with 134 Issue Types?  Have you ever accidentally broken workflows and everyone’s filters?  Join Rachel Wright as she recounts the top 20 Jira admin mistakes she’s made and seen.  Hopefully you can avoid these mistakes and keep your application out of the Jira swamp!

This presentation is for Jira Administrators and is based on the mistakes and examples in the Jira Strategy Admin Workbook.  This presentation is self-paced so you can review the material you want, in the order that makes sense for you.

Topic menu:

  • Knowledge
  • Ownership
  • Test Environment
  • Duplicates
  • Resolved ≠ Closed
  • Workflow
  • Bulk Changes
  • Announcement Banner
  • External Users
  • External Email
  • Application Access
  • Project Naming
  • Issue Types
  • Resolutions
  • Proper Field Types
  • Hidden Projects
  • Clean Up
  • Multiple Instances
  • User Management
  • Standards

Duration:  38 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $39.99

Jira Scary Stories

Welcome to tales of spooky security, freakish custom fields, and the potential horrors of user-created projects and issue types.

I’ve been using Jira since 2011 and have seen some scary things over the years.  This course will show you some problems to avoid and give you ways to respond if they occur.  After each story is a live poll where you’ll select what you would do to fix the problem.

You’ll hear about:

  • security and password horrors,
  • the Next-gen project type in Jira Cloud,
  • upgrade related add-on problems,
  • and bad data management practices.

As new scary experiences occur, I’ll add their stories to the course.  Go to the next lesson to join me as we descend into Jira madness!

Duration:  19 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $39.99


Coming Soon!  Jira Strategy Admin Course
This course dives deep into the content in the Jira Strategy Admin Workbook and helps you develop and implement your own strategies. Get notified when this course is available.

User Courses

Application introductions for Jira, Jira Service Desk, and Confluence end users

Intro to Jira (Cloud)

Jira is for issue tracking, bug tracking, and project management.  I’m a user just like you and it’s the best software I’ve found to track my own work and also my team’s work so we can meet our goals.

In this course, you’ll learn all about Jira and how to create issues so you can get started right away.

You’ll learn:

  • how Jira is used and can be integrated with other applications,
  • the differences between projects and issues,
  • the 7 parts of the main navigation bar,
  • how to use the default system dashboard,
  • the 9 parts of every issue,
  • how to properly create a new issue,
  • the 3 ways to find issues,
  • how to identify a project’s lead,
  • best practices,
  • and how to view and change your profile options.

This course is for anyone new to Jira.  I made it basic so you can start creating immediately.  Check out my intermediate and advanced courses for a deeper look at all the features.

This course is for users of the Cloud (Atlassian hosted) version.  Have Server?  Check out the “Intro to Jira (Server Version)” instead.  Please Note:  The Cloud user interface changes often.  Your screens may appear differently than pictured in this presentation.  Please see our comparison of the Jira Cloud navigation.

Duration:  25 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $29.99

Intro to Jira (Server)

Jira is for issue tracking, bug tracking, and project management.  I’m a user just like you and it’s the best software I’ve found to track my own work and also my team’s work so we can meet our goals.

In this course, you’ll learn all about Jira and how to create issues so you can get started right away.

You’ll learn:

  • how Jira is used and can be integrated with other applications,
  • the differences between projects and issues,
  • the 7 parts of the main navigation bar,
  • how to use the default system dashboard,
  • the 9 parts of every issue,
  • how to properly create a new issue,
  • the 3 ways to find issues,
  • how to identify a project’s lead,
  • best practices,
  • and how to view and change your profile options.

This course is for anyone new to Jira.  I made it basic so you can start creating immediately.  Check out my intermediate and advanced courses for a deeper look at all the features.

This course is for users of the Server version.  Have Cloud?  Check out the “Intro to Jira (Cloud Version)” instead.

Duration:  27 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $29.99

Intro to Confluence (Server)

Confluence is for team collaboration, info share, and document storage.  It serves as an information portal for your internal users, a help portal for your external customers, or an intranet for your company.

As a Jira administrator, I often help others with Confluence too.  I like to say that Jira and I are in a long term relationship but I’m good friends with Confluence too.  I use it to store all my ideas, research, reminders, lists, and documentation.

In this course, you’ll learn all about Confluence and how to create pages so you can get started right away.

You’ll learn:

  • how Confluence is used and integrates with other applications,
  • the differences between global and personal spaces,
  • the 8 parts of the main navigation bar,
  • how to use the dashboard,
  • the 6 parts of every page,
  • how to create pages and hierarchy,
  • how to enhance pages with macros,
  • how to find content,
  • best practices,
  • and how to view and change your profile options.

This course is for anyone new to Confluence.  I made it basic so you can start creating immediately.  Check out my intermediate and advanced courses for a deeper look at all the features.  This course is for users of the Server version.  Have Cloud?  Check out the “Intro to Confluence (Cloud Version)” instead.

Duration:  25 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $29.99

Intro to Jira Service Desk (Server)

Jira Service Desk is a great compliment to Jira.  While you can certainly use the standard Jira features for support, Jira Service Desk takes support to the next level with queues, SLAs, a simple customer portal, and integration with Confluence as a knowledgebase.

In this course, you’ll learn all about Jira Service Desk and how to create requests so you can get the help and support you need.

You’ll learn:

  • how to use the customer portal,
  • how to properly create a request,
  • how to approve requests,
  • best practices,
  • and how to view and change your profile options.

This course is for anyone new to Jira Service Desk.  I made it basic so you can start requesting help immediately.  Check out my intermediate, advanced, and Service Desk Agent courses for a deeper look at all the features.  This course is for users of the Server version.  Have Cloud?  Check out the “Intro to Jira Service Desk (Cloud Version)” instead.

Duration:  19 minutes

Certificate

You’ll earn a certificate of completion to add to your portfolio or resume.

Impress your friends and colleagues.  One or more Strategy for Jira® Training certs will look fabulous on your cube wall!

 

About the Instructor

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.

Only $29.99


Other

Free Quizzes

Welcome students!  These quizzes are already embedded in the Training for Jira courses, but you can also take them as part of your Skillshare membership or on their own.  Test your skills or compete with your colleagues!


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