Intro to Jira Service Desk (Server)

Time limit: 0

Quiz Summary

0 of 10 questions completed

Questions:

1
2
3
4
5
6
7
8
9
10

Information

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading…

You must sign in or sign up to start the quiz.

You must first complete the following:

Results

Quiz complete. Results are being recorded.

Results

0 of 10 questions answered correctly

Your time:

Time has elapsed

You have reached 0 of 0 point(s), (0)

Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)

Categories

Not categorized 0%

Would you like to submit your quiz result to the leaderboard?

Loading

Name: E-Mail:

Captcha:

1
2
3
4
5
6
7
8
9
10

Answered
Review

Question 1 of 10

1. Question
Which does Jira Service Desk integrate with?
- Other Atlassian tools like Confluence
- Other non Atlassian tools like Slack and Salesforce
- Other incident management tools like Splunk and New Relic
Correct

Incorrect
Question 2 of 10

2. Question
Which application should be used to track a task from conception to completion?
- Jira, Trello, Microsoft Project, etc.
- Confluence, SharePoint, MediaWiki, Google Docs, etc.
- Jira Service Desk, ServiceNow, Zendesk
Correct

Incorrect
Question 3 of 10

3. Question
Which application should be used to request support or report an incident?
- Jira, Trello, Microsoft Project, etc.
- Confluence, SharePoint, MediaWiki, Google Docs, etc.
- Jira Service Desk, ServiceNow, Zendesk
Correct

Incorrect
Question 4 of 10

4. Question
Which can you do with Jira Service Desk?
- Accept support, access, and asset requests
- Collect and triage problems and incidents
- Track bugs and feature enhancements
- Support hardware, software, applications, and systems
- Keep an authoritative, historical, and legal record
Correct

Incorrect
Question 5 of 10

5. Question
Which user type creates requests in the portal?
- Agent
- Customer
- Jira User
Correct

Incorrect
Question 6 of 10

6. Question
Consider the image below. What is this request’s unique key?
- Help
- HELP-61
- Webmail is down
Correct

Incorrect
Question 7 of 10

7. Question
Consider the image below. What is this request’s current status?
- Open
- New
- Request status is not shown in the Customer Portal
Correct

Incorrect
Question 8 of 10

8. Question
Consider the image below. How many requests are awaiting approval?
- One
- Four
- You cannot approve requests in the Customer Portal
Correct

Incorrect
Question 9 of 10

9. Question
Consider the image below. Which request group should be selected for laptop support?
- Get IT help
- Computers
- Servers and Infrastructure
Correct

Incorrect
Question 10 of 10

10. Question
Consider this description for a system problem. How could it be improved?

“I’m able to send email through Microsoft Outlook but the webmail website is displaying an Internal Server Error.”
- Provide the exact copy of the error message
- Provide the URL where the problem was spotted
- Change it to something simpler, like "Email is broken"
- Attach a screenshot
- Assume the Agent is new to the company
Correct

Incorrect